Dear valued customer,
Thank you for choosing Kids – Land as your go-to destination for stylish clothing. We truly appreciate your business and strive to provide you with pieces you’ll love. However, we understand that sometimes an item may not work out for you. That’s why we’ve created our return policy to simplify the process and ensure your satisfaction.
If you have any questions or concerns about a product, please don’t hesitate to reach out to our customer success team at firstname.lastname@example.org. We want to make sure you’re completely happy with the items you receive.
START A RETURN
- Our return policy is subject to the Kids Land Terms of Service. For applicable returns, we offer a Kids-Land eGift Card valued at the original cost of your order. To initiate a return or exchange, please use our return portal.
- A pre-paid return label will be provided for a fee of $8.00, which will be deducted from your eGift card. Exchanges are free of charge.
- All returns from US addresses will be in the form of a non-expiring Store Credit (Kids Land eGift Card) minus the cost of your pre-paid return label ($8.00). This card is fully transferable and can be used for anything listed on our site. Returns will include any paid sales tax (if applicable). Original shipping and package protection insurance are not refundable.
- We do not offer refunds to original payment sources.
- Please review our detailed eligibility guidelines before initiating a return. To be eligible, the product must be unworn, unused, unwashed, and in its original delivered condition, including all labels or tags. Returns must be initiated within 20 days of the original order placement. Final sale items, denoted by prices ending in .99 or as otherwise stated, are not eligible for return.
For international orders, please note that we do not provide shipping labels. You are responsible for returning the product and paying any applicable shipping costs. Items should be insured and trackable to ensure they are received without issue.
We hope this information is helpful. Thank you again for choosing Kids Land. We look forward to continuing to serve you.
The Kids Land Team